Key Points
- Lack of expertise is a major obstacle for IT leaders in managing open source environments, hindering progress and increasing risk.
- Named support from experienced Technical Account Managers and Support Engineers can provide continuous, proactive guidance to unlock the full value of open source technologies.
- Real companies have successfully utilized named support to thrive, demonstrating its effectiveness in critical industries where every minute counts.
As a tech journalist reporting on Ubuntu news and insights, I’ve come across a significant challenge faced by IT leaders in managing their open source environments. Nearly a third of IT leaders cite the lack of expertise as the biggest obstacle they face, which can slow progress, increase risk, and make it difficult for organizations to unlock the full value of technologies like OpenStack, Ceph, or LXD. This is particularly problematic in critical industries where every minute counts, and technical skill alone is not enough to ensure smooth operations.
To address this issue, Canonical’s named support resources offer a unique solution. Unlike typical 24/7 or weekday support models that provide reactive ticket handling and issue resolution, named support delivers continuous, proactive guidance from experienced Technical Account Managers and Support Engineers. These experts deeply understand the organization’s systems and work closely with their teams to provide personalized support. This approach ensures that organizations receive the expertise they need to manage their open source environments effectively.
The benefits of named support are clear. By having a named expert who owns the case end-to-end, organizations can reduce risk, increase efficiency, and unlock the full value of their open source technologies. This is particularly important in industries where downtime can have significant consequences, such as healthcare, finance, or transportation. With named support, organizations can thrive in these critical industries, where every minute counts.
Real companies have already seen the benefits of named support. By leveraging the expertise of Technical Account Managers and Support Engineers, these organizations have been able to strengthen their teams, improve their operations, and achieve their goals. As the use of open source technologies continues to grow, the importance of named support will only continue to increase. By investing in named support, organizations can ensure they have the expertise they need to succeed in today’s fast-paced, technology-driven world. With Canonical’s named support resources, organizations can take the first step towards unlocking the full value of their open source environments and achieving their goals.
Upgrade your life with the Linux Courses on Udemy, Edureka Linux courses & edX Linux courses. All the courses come with certificates.
